Covid safety advice

COVID SAFETY INFORMATION

BEFORE ATTENDING THE THEATRE

 If you are displaying any Covid-19 symptoms, have been advised to self-isolate by the NHS Test, Trace & Protect team, or have tested positive for COVID-19 within 10 days, please do not attend.

  

COVID PASS NO LONGER REQUIRED

A Covid Pass is no longer required to attend the theatre.


E-TICKETS

We recommend using an e-ticket where possible to avoid unnecessary queuing to collect tickets. However, the box office will be open on the night for any customers who would prefer a physical ticket.


FACE COVERINGS

Face coverings must be worn in theatres. They will need to be worn in all areas around the building and can only be removed while eating or drinking, or when at in-house cafes or bars. Face coverings are not required if you are under 11 years old or exempt for medical reason.


HAND SANITISERS

Hand Sanitising units can be found at all entrance points and throughout the theatre. We encourage you to use these as you enter the building and whenever possible.

 

PERSONAL POSSESSIONS

Please do not bring large bags into the venue as our cloakroom is closed to help prevent the spread of COVID-19.

 

ONE-WAY SYSTEM

Where possible please follow the directional signage to minimise social contact during your visit.  Please continue to leave as much space as you can and please be considerate of other audience members as you move around the venue.

 

REFUNDS

For an interim period, we have updated our refund policy.

If a performance is cancelled

Our existing refund policy applies, and customers will be entitled to a refund.

If you feel unwell or experiencing any of the identified Covid-19 symptoms

In this instance it is very important you do not attend the performance or visit the venue.

If you purchased Ticket Plan you can obtain a refund for the face value of your ticket under their Covid policy if you have tested positive or have been told to isolate by Test, Trace & Protect. You can visit their website for further guidance.

If you did not take out Ticket Plan insurance on your tickets, please contact the box office at theatres@carmarthenshire.gov.uk prior to the start of the performance and we can arrange a credit voucher for the face value of your tickets which can be then be used for another performance when you are feeling well enough to do so.

With Covid-safety measures continuing to change and being updated we ask you to continue to be mindful of others visiting the venue / attending the theatre. Our Box Office team can be contacted via email theatres@carmarthenshire.gov.uk if you have any questions regarding your booking.


These measures will be reviewed and updated in line with Government guidelines.