Covid pass and Covid safety advice for audiences


We have implemented several safety guidelines in accordance with the latest Welsh Government guidelines for the performing arts to ensure your visit is COVID-19 secure.  Your safety, comfort and enjoyment are our priority, and you will notice that things will be slightly different when we reopen.  Here’s everything you need to know before you attend.  

Before attending the theatre

If you are displaying any Covid-19 symptoms, have been advised to self-isolate by the NHS Test, Trace & Protect team, or have tested positive for COVID-19 within 10 days, please do not attend.


In line with new Welsh Government guidance, we will require everyone attending performances from 15 November to present an NHS Covid Pass.

COVID status can be demonstrated in any of the following ways:

  • ·         the digital NHS COVID pass - people who are fully vaccinated in Wales can download a certificate proving they are fully vaccinated
  • ·         a paper version of the NHS COVID pass
  • ·         confirmation of a negative test result by email or text provided by (no older than 48 hours)
  • ·         confirmation of a positive test within the last 6 months which has been followed by the appropriate period of isolation (i.e.10 days) - this can be evidenced through the NHS COVID pass or via an official text or email from

You can apply for your Covid Pass here

You can request a paper Covid Pass by calling 0300 303 5667 to request a COVID Pass (please only request this if you are unable to use the digital NHS COVID Pass). The phone line is open 7 days a week 9am – 5pm.  Please also note that it can take up to 10 working days for a certificate to arrive.

No collection of tickets on the night

Audiences will not be able to collect tickets from the box office on the night to limit contact.

If you opted to collect your tickets from the box office, your order can be amended to an e-ticket and you can be sent a link to download your tickets.

If you opted to have your tickets posted, you will receive these soon.

If you opted for e-tickets you do not need to print them, just show you ticket on your phone to the staff on the doors.

Pre-order your drinks

We are offering a drinks pre-order service on most shows. If this is available on your show, you will receive a link to pre-order your drinks on our website beforehand.

Please make use of the pre-order system where available as there will only be a limited bar service available on performances.

Face coverings

We ask that you wear a face covering in all areas of the theatre. Face coverings can only be removed to consume food or drink in the auditorium. Face coverings are not required if you are under 11 years old or exempt for medical reasons.  

Test, Trace and Protect

Audiences will be asked to provide contacts details for Track and Trace purposes. These details will be stored securely, used for test and trace purposes only and destroyed after 21 days. You can provide these details in advance by completing the form on this link. Profi, Olrhain, Diogelu/Test, Trace, Protect: Theatrau Sir Gar / Carmarthenshire Theatres  (Edit) Microsoft Forms (

Hand Sanitisers

Hand Sanitising units can be found at all entrance points and throughout the theatre. We encourage you to use these as you enter the building and whenever possible.


Please do not bring large bags into the venue as our cloakroom is closed to help prevent the spread of COVID-19.


Where possible please follow the directional signage to minimise social contact during your visit.  Please continue to leave as much space as you can and please be considerate of other audience members as you move around the venue. 


For an interim period, we have updated our refund policy.

If a performance is cancelled

Our existing refund policy applies, and customers will be entitled to a refund. 

If you feel unwell or experiencing any of the identified Covid-19 symptoms

In this instance it is very important you do not attend the performance or visit the venue.

If you purchased Ticket Plan you can obtain a refund for the face value of your ticket under their Covid policy if you have tested positive or have been told to isolate by Test, Trace & Protect. You can visit their website for further guidance.

If you did not take out Ticket Plan insurance on your tickets, please contact the box office at prior to the start of the performance and we can arrange a credit voucher for the face value of your tickets which can be then be used for another performance when you are feeling well enough to do so.

With Covid-safety measures continuing to change and being updated we ask you to continue to be mindful of others visiting the venue / attending the theatre. Our Box Office team can be contacted via email if you have any questions regarding your booking.

These measures will be reviewed and updated in line with Government guidelines.