Coronavirus – temporary closure of theatres

Coronavirus – Temporary closure of theatres

Following the temporary closure of Theatrau Sir Gâr venues due to the current Coronavirus (Covid-19) outbreak, the programme across our three theatres; Ffwrnes in Llanelli, the Lyric in Carmarthen and Ammanford’s Miners’ Theatre will be suspended until the end of May.

Unfortunately, this means that shows that had been due to take place during this period have now been postponed or cancelled. You can see a list of all cancelled shows and postponed show by following the links below.

Cancelled shows
Postponed shows

We appreciate that these are worrying times and you may have questions, so we’ve tried to answer as many of these in our FAQs section below.

FAQs

Can I call the box office directly?

As of Tuesday 24th March, the box office phone line has been closed temporarily so you won’t be able to contact us by phone however you can get in touch by email on theatres@carmarthenshire.gov.uk

A show I have booked for has been postponed, what should I do?

Your ticket will be automatically re-booked for the new date and we will contact you directly to advise you of the new show date. If you’re unable to attend, please send an email to theatres@carmarthenshire.gov.uk stating the name of the show, your original booking number or full name of the person who booked the tickets and we will contact you to discuss ticket exchange or refund options once the box office is fully operational again.

My show has been postponed, but I already have the tickets with the original date.

Keep hold of your tickets as these will still be accepted for the rescheduled date.

A show I have booked for has been cancelled, what should I do?

All customers will receive a full refund and we will contact you to arrange this.

What shall I do if my tickets are booked for performances from June onwards?

Please do not get in touch with us if you have booked for performances later in the year, but be reassured that if future performances are cancelled or postponed, we will contact you directly. We are closely monitoring the situation and reviewing any changes as necessary and will contact any affected customers directly.

How soon will I get my refund? 

If your tickets were purchased with a credit or debit card you will receive an automatic refund within 14 days. If you purchased tickets via any other payment method (cash, cheque, bank transfer, etc) then we will be in touch with you shortly to arrange your refund as soon as our box office phone line is operational again – this may be in a few weeks.

I booked my tickets via a third party/ticket agent, how do I get a refund?

Please contact the provider you booked the tickets with and ask for their policy on cancellations and refunds. Their contact details should be on the confirmation you received at the time of booking.

I booked as part of a group and a new date isn’t convenient for us all to come back?

We can arrange a refund for those in the group who are unable to attend.

I took out ticket protection but the policy doesn’t cover Covid-19

If you booked your ticket with us directly and your show has been cancelled, then we will issue a full refund. In this case, you wouldn’t need to go via your ticket insurance provider.

What happens if I rebook and the theatre closes again?

For complete peace of mind, you will be able to exchange again free of charge in the event of further postponements. We are monitoring government advice constantly and will be reviewing the situation if guidance changes.

I want something to look forward to, is it possible to book tickets for future events?

Yes, it is! You can book tickets for all Theatrau Sir Gâr shows through our website theatrausirgar.co.uk any time.