Covid safety advice, and the latest updates on government guidelines


 If you are displaying any Covid-19 symptoms, have been advised to self-isolate by the NHS Test, Trace & Protect team, or have tested positive for COVID-19 within 10 days, please do not attend.


Update 23 December 2021

Welsh Government announced new measures yesterday which will be introduced to help keep Wales safe.  These measures will have some impact on theatres.

From 6am on Boxing Day, the alert level 2 measures will mean:

  • A general requirement of 2m social distancing in all premises open to the public and workplaces.
  • The rule of 6 will apply to gatherings in regulated premises, such as hospitality, cinemas, and theatres.
  • All licensed premises will need to take additional measures to protect customers and staff, including table service and collecting contact details.

 This means that some performances will not be able to go ahead as planned in January.  The following productions will be affected, and all ticketholders will be contacted directly:

  • Peter Pan at the Ffwrnes from 13 to 30 January.  All tickets will be transferred to the rescheduled dates between the 12 and 29 January 2023.
  • Oh What a Night! At the Lyric on the 15 January.  All tickets will be transferred to the rescheduled date on 27 January 2023.
  • An Audience with Mark Billy Billingham at the Lyric on the 27 January. All tickets will be transferred to the rescheduled date on 6 May 2022.
  • The Carpenters Experiences at the Lyric on the 28 January.  All tickets will be transferred to the rescheduled date on 18 May 2022.
  • Max Boyce at the Lyric on the 29 January.  All tickets will be transferred to the rescheduled date on 15 October 2022.

If you are unable to make the rescheduled dates, details of how to request an exchange, credit note, or refund will be included in the email that we send you.

 We will review all other shows (taking place February 2022 onwards) in the New Year.

Where events can go ahead, these will be in line with the new regulations, where groups of up to six people can book (and be seated together) with each group socially distanced from each other.  

Please note that our theatres will be closed from 24 December and will reopen on 4 January.

Please, if possible, wait for us to contact you.  If you do need to contact us, please email us at and we will respond as soon as we can in January.  

Update 10 December 2021

From Saturday 11 December: Face coverings must be worn in theatres.  They will need to be worn in all areas around the building and can only be removed while eating or drinking, or when at in-house cafes or bars

From Wednesday 15 December: The NHS COVID pass will change.  A lateral flow test should be taken within 24 hours, rather than 48 hours as previously set out. And proof of natural immunity will be removed from the pass.


In line with Welsh Government guidance, we will require all adults (over 18) attending performances to present an NHS Covid Pass

COVID status can be demonstrated in any of the following way:

  • the digital NHS COVID pass - people who are fully vaccinated in Wales can download a certificate proving they are fully vaccinated
  • a paper version of the NHS COVID pass
  • confirmation of a negative test result by email or text provided by (no older than 24 hours)

You can apply for your Covid Pass here 

You can request a paper Covid Pass by calling 0300 303 5667 to request a COVID Pass (please only request this if you are unable to use the digital NHS COVID Pass). The phone line is open 7 days a week 9am – 5pm.  Please also note that it can take up to 10 working days for a certificate to arrive.


Audiences will not be able to collect tickets from the box office on the night to limit contact.

If you opted to collect your tickets from the box office, your order can be amended to an e-ticket and you can be sent a link to download your tickets.

If you opted to have your tickets posted, you will receive these soon.

If you opted for e-tickets you do not need to print them, just show you ticket on your phone to the staff on the doors. 



You must wear a face covering in all areas of the theatre. Face coverings may only be removed to consume food or drink. Face coverings are not required if you are under 11 years old or exempt for medical reasons. 



Audiences will be asked to provide contacts details for Track and Trace purposes. These details will be stored securely, used for test and trace purposes only and destroyed after 21 days. You can provide these details in advance by providing your contact details to us at the time of booking.  


Hand Sanitising units can be found at all entrance points and throughout the theatre. We encourage you to use these as you enter the building and whenever possible.



Please do not bring large bags into the venue as our cloakroom is closed to help prevent the spread of COVID-19.



Where possible please follow the directional signage to minimise social contact during your visit.  Please continue to leave as much space as you can and please be considerate of other audience members as you move around the venue.



For an interim period, we have updated our refund policy.

If a performance is cancelled

Our existing refund policy applies, and customers will be entitled to a refund.

If you feel unwell or experiencing any of the identified Covid-19 symptoms

In this instance it is very important you do not attend the performance or visit the venue.

If you purchased Ticket Plan you can obtain a refund for the face value of your ticket under their Covid policy if you have tested positive or have been told to isolate by Test, Trace & Protect. You can visit their website for further guidance.

If you did not take out Ticket Plan insurance on your tickets, please contact the box office at prior to the start of the performance and we can arrange a credit voucher for the face value of your tickets which can be then be used for another performance when you are feeling well enough to do so.

With Covid-safety measures continuing to change and being updated we ask you to continue to be mindful of others visiting the venue / attending the theatre. Our Box Office team can be contacted via email if you have any questions regarding your booking.

These measures will be reviewed and updated in line with Government guidelines.