Our theatres are re-opening: latest Covid safety advice

WELCOME BACK!

We have implemented several safety guidelines in accordance with the latest Welsh Government guidelines for the performing arts to ensure your visit is COVID-19 secure.  Your safety, comfort and enjoyment are our priority, and you will notice that things will be slightly different when we reopen.  Here’s everything you need to know before you attend.  

Before attending the theatre

If you are displaying any Covid-19 symptoms, have been advised to self-isolate by the NHS Test, Trace & Protect team, or have tested positive for COVID-19 within 10 days, please do not attend.

PROOF OF A NEGATIVE COVID (LFT) TEST

For shows where socially distanced seating isn’t possible, audiences will be required to provide evidence of a negative lateral flow test before attending the show. Shows where negative lateral flow tests are required are noted on the website listing, or you can contact the box office team at theatres@carmarthenshire.gov.uk or by calling 0345 226 3510 Thursday to Friday 10am – 3pm.

If a negative (LFT) Covid test is required for your show, please read the following information carefully.

All audience members aged 16 years and over must provide proof of a negative Covid lateral flow test (LFT), taken within 48 hours prior to the event, to attend this show.

Attendees are required to order their own test kits. You can order them for free home delivery via the gov.uk website for free here or pick up your free home test kit from your local pharmacy.

Your pack will include seven tests and instructions on how to take the test and record it online.

For instructions on how to take your Lateral Flow Test, click here.

Upon completing the test, you MUST report your result within 24 hours of completing the test to the NHS: https://www.gov.uk/report-covid19-result. This is so that you can receive a confirmation text, email, or notification on the NHS app, which you will need to present to the stewards on entry.

You can also report your test results by calling NHS Test & Trace (T&T) helpline: 119

A lateral flow test result is valid for 48 hours, so we advise the test is done on the same day as the event.

If you test positive before the event, please contact us at theatres@carmarthenshire.gov.uk so we can discuss your booking options.

No collection of tickets on the night

Audiences will not be able to collect tickets from the box office on the night to limit contact.

If you opted to collect your tickets from the box office, your order can be amended to an e-ticket and you can be sent a link to download your tickets.

If you opted to have your tickets posted, you will receive these soon.

If you opted for e-tickets you do not need to print them, just show you ticket on your phone to the staff on the doors.

Pre-order your drinks

Please pre-order your drinks on our website beforehand. The bar and kiosk will not be open for face-to-face transactions.

Pre-show products will be available for collection between 6:30pm and 7:30pm.

Interval products will be available for collection during the interval only.

Please ensure you are ordering the correct product for your chosen time e.g. ‘Pre-show white wine’ will be available to collect upon arrival, while ‘Interval white wine’ will be ready for collection during the interval only. Please include your show booking number in the comments section when ordering your drinks.

It will not be possible to purchase additional drinks on the night. Please pre-order by 5pm the night before the show.

You will receive a link to order your drinks when you book your ticket.

Face coverings

We ask that you wear a face covering in all areas of the theatre. Face coverings can only be removed to consume food or drink in the auditorium. Face coverings are not required if you are under 11 years old or exempt for medical reasons.  

Test, Trace and Protect

Audiences will be asked to provide contacts details for Track and Trace purposes. These details will be stored securely, used for test and trace purposes only and destroyed after 21 days. You can provide these details in advance by completing the form on this link. Profi, Olrhain, Diogelu/Test, Trace, Protect: Theatrau Sir Gar / Carmarthenshire Theatres  (Edit) Microsoft Forms (office.com)

Hand Sanitisers

Hand Sanitising units can be found at all entrance points and throughout the theatre. We encourage you to use these as you enter the building and whenever possible.

PERSONAL POSSESSIONS

Please do not bring large bags into the venue as our cloakroom is closed to help prevent the spread of COVID-19.

ONE-WAY SYSTEM

Where possible please follow the directional signage to minimise social contact during your visit.  Please continue to leave as much space as you can and please be considerate of other audience members as you move around the venue. 

Refunds

For an interim period, we have updated our refund policy.

If a performance is cancelled

Our existing refund policy applies, and customers will be entitled to a refund. 

If you feel unwell or experiencing any of the identified Covid-19 symptoms

In this instance it is very important you do not attend the performance or visit the venue.

If you purchased Ticket Plan you can obtain a refund for the face value of your ticket under their Covid policy if you have tested positive or have been told to isolate by Test, Trace & Protect. You can visit their website for further guidance.

If you did not take out Ticket Plan insurance on your tickets, please contact the box office at theatres@carmarthenshire.gov.uk prior to the start of the performance and we can arrange a credit voucher for the face value of your tickets which can be then be used for another performance when you are feeling well enough to do so.

With Covid-safety measures continuing to change and being updated we ask you to continue to be mindful of others visiting the venue / attending the theatre. Our Box Office team can be contacted via email theatres@carmarthenshire.gov.uk if you have any questions regarding your booking.

These measures will be reviewed and updated in line with Government guidelines.